3.1
Recommend to a friend
45%
Say this is a great place to work
62%
Proud to have on resume
73%
Employee - Entry / Intern
Very customer friendly. Very personnel oriented workplace. Great training, programs, ascension and diversion paths and atmosphere.
Employee - Director
Welcoming and supportive work environment.
Employee - Director
The military is viewed as being very command and control. With the different generations in the work environment this has the potential for employee relations issues.
Employee - Analyst / Associate / Consultant
It is a great firm with many benefits such as health insurance/ incentives, 401K matching up to 8% and and additional 5% input at the end of the year, and great work/life balance. It is meritocracy with little political clout - at least at the non-executive level
Employee - Analyst / Associate / Consultant
Collaborative, friendly, and customer service-oriented. It is project oriented vs. time bound work environment. The place focuses on ethics and integrity with extra emphasis as well.
Employee - Analyst / Associate / Consultant
Knowing what the company is trying to do for service members (purpose) - serve those who serve; and how can the company improve to better serve the members
Employee - Analyst / Associate / Consultant
Great environment to in and company work for.
Employee - Analyst / Associate / Consultant
USAA operates like the government, slow and dated processes.
Employee - Analyst / Associate / Consultant
Slow to adapt to new technology that would advance the strategy that impacts revenue.
Employee - Manager / Senior Manager
Great people with a commitment to giving the member excellent customer service.
Employee - Manager / Senior Manager
Collaborative teams tackle projects and problems together and as a unit.
Employee - Manager / Senior Manager
Some departments work differently than other departments and do not always adhere to corporate culture.
Employee - Manager / Senior Manager
USAA is the best place I have ever worked. There is a sense of mission at USAA that I have experienced nowhere else. The first two years I worked at USAA, the company was ranked as the #1 place for people to work in IT by Computerworld Magazine. The recognition was, in my opinion, well deserved.
Employee - Manager / Senior Manager
There is a military strain to the company culture. But there is also a provincial San Antonio, Texas strain.
Employee - Manager / Senior Manager
Great culture. Great mission.
Employee - Manager / Senior Manager
Coming from the tech industry, USAA was one of the most confining places to work. It lacks innovation and does not respect coloring outside of the lines. I was literally told to tone it down and was written up for doing more than my job. They want you to do what they want you to do, when they want you to do it, how they want you to do it, and only that. You would never be rewarded for taking the initiative or being proactive in your job.
Employee - Manager / Senior Manager
If you are an ex military person, this is the place for you. They want people who are less professional and more open to just taking direct orders and following blindly.
Employee - Analyst / Associate / Consultant
People are treated poorly. Executives openly talked trash about employees being 'spoiled brats'.
Employee - Analyst / Associate / Consultant
Highly militaristic and hierarchical. Security was often used as an arm of HR. Although the company was formed to serve the military, an insurance bureaucracy is still very different than being in the Armed Services, but the culture did not reflect that.
Employee - Analyst / Associate / Consultant
The Life Company has a somewhat different culture than the casualty company. This should be noted that my comments reflect the former. Many of the casualty actuaries seemed more professionally satisfied. The company once forced all of its internal TV network to broadcast Fox News only. This should tell you what you need to know about USAA. The company also deep-sixed its IT team in favor of outsourced work from India. While this may be OK for private companies (and then, only barely) it is unacceptable for a company that claims to be patriotic.